Should a conflict of interest arise we have frameworks in place to manage such situations which include:
When we receive a complaint, if we cannot resolve it immediately, we will:
All complaints are logged and reviewed over time to help us improve our service.
If we cannot agree on how to fix the issue, we can refer retail clients to Financial Services Complaints Limited, our external disputes resolution scheme provider. This service is independent of VW and will cost you nothing.
Contact details are:
| Financial Services Complaints Limited |
Address: | Level 4, Sybase House, 101 Lambton Quay, Wellington 6011 |
Postal Address | P O Box 5967, Wellington 6140 |
Phone: | 0800 347 257 |
Email: | |
Website: |
We are required to:
This is only a summary of the duties that we owe you. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.
A hard copy of this disclosure statement can be obtained on request by calling us on 07 808 0222 or contacting us at [email protected]